Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • Delivery typically takes 3–8 business days, depending on the destination country. For less common or remote destinations, delivery may take up to 15 business days or longer.

    Please note that all delivery times are estimates and are provided for reference only. Actual delivery times may vary due to customs clearance, local postal services, weather conditions, or other circumstances beyond our control.

    While we always do our best to ensure your order arrives as smoothly and promptly as possible, Galerie Motif cannot guarantee a specific delivery date and is not responsible for delays caused by customs procedures or other unforeseen circumstances.

  • Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  • Free shipping is available to selected destinations and on all orders over USD 32 / EUR 28 / GBP 24. Eligibility is calculated automatically at checkout.

  • Yes, we ship our products all over the globe.

  • You can select your delivery country or region at checkout.

    If your location is not listed, please feel free to contact us. We’ll be happy to see if we can work out a shipping arrangement for you.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • If your order has not yet been shipped, you may request a refund directly.

    If your order has already been shipped, you may request a return within 100 days from the date of delivery.

  • Refunds will be issued minus any applicable payment processing fees, where permitted by applicable law, and any return shipping costs shall be borne by the customer. In case of any dispute, Mokuomo reserves the right to make the final decision.

Warranty & Repair

  • Yes. For non-personalized products, we offer a 100-day warranty, exchange, and return policy from the date of delivery.

    The warranty covers manufacturing defects only. It does not cover damage caused by misuse, improper handling, accidents, normal wear and tear, or damage that occurs after delivery.

    Personalized or customized products are not eligible for warranty, exchange, return, or cancellation, unless otherwise required by applicable law.

  • An extended warranty can be added to your products for an additional cost.

    Please get in touch for more information about extended warranties.

  • The extended warranty could come at a different cost depending on the type of product and extended period.

    Please get in touch for more information.

Payments & Safety

  • Yes. Your payment information is processed through secure payment gateways that follow PCI-DSS standards, established by the PCI Security Standards Council and supported by major payment brands including Visa, Mastercard, American Express, and Discover.

    Galerie Motif does not directly store your full payment card details.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept a wide range of major payment methods, including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, UnionPay, and more.